對外/對內
門市業務科：郵票、交費、寄特快專遞、拎掛號、拎菜鳥
派遞中心，分揀郵件、處理郵件、文書、會計、財務、核數
署長：戴淑嬈女士
近年隨著電子通訊科技日益發達，傳統信件量不斷減少，電子商貿的新業務策略。
隨着電子郵件、和即時通訊軟件的普及，現在越來越少人寫信，傳統信件的投寄量有所下降，但近年電子商貿的蓬勃發展，亦帶來新的商機，香港郵政與時並進積極轉型，由傳統郵政機構轉型為物流服務提供者，積極發展物流配送服務，為市民和商界提供更多物流及商業方案。
未來主要的業務發展策略，有3方面。
1．加強本地配送服務
2．支援跨境電商
3．推動大灣區的發展
『智郵站』收取郵件，可以提升顧客的服務體驗，同時亦提升配套設施，積極擴大自助投寄及自助收件的設施，即23個『智郵寄』和155個『智郵站』
另一方面加強與本地的中小企業聯絡，提供更多適切物流派遞方案，幫助開拓業務，
利用國際郵政的龐大派遞網絡和郵政渠道，加上香港作為航空樞紐的優越地理位置，支援跨境電商發展，
新空郵中心發揮三大策略性功能：
1．增加郵件量增長
2．促進高增值物流服務
3．提高效率
自主移動機械人技術
機械人郵包分揀系統
With the popularity of e-mail and instant message applications, traditional letter mail volume have been declining. While the booming e-commerce in recent years has brought new business opportunities, Hongkong Post moves with the times and actively transforms itself from a traditional postal administration to a logistics service provider. Hongkong Post develops its logistics and delivery services to meet the demands from the public and businesses.
Hongkong Post has a three-fold key business development strategy.
A. Enhancing local delivery services
B. Supporting cross-border e-commerce
C. Assisting in advancing the development of the Greater Bay Area or GBA in short
Hongkong Post has launched more diversified e-commerce solutions, including the local delivery service EC-Get, which is offered with affordable postage and enables customers to flexibily choose any of post offices or iPostal Stations for mail collection, for better customer experience.
Hongkong Post also continues to enhance the supporting facilities. For example, it keeps expanding the networks of self-service posting facilities of iPostal Kiosks and self-service mail collection facilities of iPostal Stations.
To meet with the increasing demand of Hong Kong People to shop on the Mainland or overseas websities, Hongkong Post has collaborated with the e-commerce platforms and logistics companies to provide customers with various means of mail collection. Apart from door delivery, customers can make use of some 120 post offices or the 155 sets of iPostal Stations to collect their mails. The facilities cover all 18 districts.
With the booming growth of e-commerce in recent years, Hongkong Post has shifted the business focus from traditional letters to cross-border e-commerce mails.
Greater Bay Area
